Frequently Asked Questions

Get all the answers to the most frequently asked questions regarding the ICSP registration, application, allocation and swop processes below.  For more help on how to use ICSP Online, consult our user guide.

3. Allocation

By rejecting or taking a lot of time than the one stipulated in that phase, to accept a post, an applicant is considered not interested and the post is retracted and the applicant is moved to a future cycle. In cases where the applicant’s appeal has been approved, this rule does not apply

Category: 3. Allocation

You will be contacted by your respective province with details of your placement

Category: 3. Allocation

The Allocation letter is only downloadable after the Preallocation Process where applicants are given a chance to Swop/Exchanges and to Appeal. That letter is the one the Provinces use to begin their Contracting Process. Applicants are enabled to download after they have indicated acceptance of the final allocation. You will only receive an offer of employment/Contract of employment from the province after the acceptance of the allocation.

The offer of employment/Contract of employment is only issued by the Provincial Department or the National Department of Health accredited partners.

Please Note: Allocation letters are only downloadable from the system during the Annual Cycle and not in the Mid-Year Cycle.

Category: 3. Allocation

No, all placements for internships and community service are done through the ICSP Online system, and in accordance with National Department of Health policies.

Category: 3. Allocation

Placement of foreign nationals, refugees, or applicants with permanent residence will be accommodated in accordance with the Foreign Workforce Policy.

After the allocation process is completed you will be sent a notification to log onto ICSP to review your allocation. There are two allocation types in ICSP; a Preliminary allocation that is released after the algorithm run and is not final or fixed and a Final allocation that is released after the applicant exchanges, appeals and applicant eligibility processes. The Final allocation will then be used by Provinces to begin their contracting process, after applicants have indicated acceptance of the allocation.

NB: Note that there is no allocation letter to be issued. You will only receive an offer of employment from the province after the acceptance of the allocation. The offer of employment/Contract of employment is only issued by the Provincial Department or the National Department of Health accredited partners.

Category: 3. Allocation

5. Foreign Nationals

Placement of foreign nationals, refugees, or applicants with permanent residence will be accommodated in accordance with the Foreign Workforce Policy.

Haven't found what you are looking for?

If you still have questions about your internship or community service programme and/or ICSP Online, feel free to log a ticket with us, or give a call to our friendly User Support Agents between 08:00 and 16:00 on +27 87 012 5082

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