Frequently Asked Questions

Get all the answers to the most frequently asked questions regarding the ICSP registration, application, allocation and swop processes below.  For more help on how to use ICSP Online, consult our user guide.

1. Registration

This is a generic User registration form that is not only applicable to Interns and Community service applicants but also to Provincial and National users. If you are a Intern the answer would be “Student”. If you are a Intern and Applying for Community Service the answer would be the Provincial Department that is currently employing you ie. “Gauteng Department of Health”.

If you already filled any other information in this text, do not worry we will rectify this as it is a required field used for Provincial and National users.

On the ICSP Info website, under the contact us section, you can raise a ticket with the Call Centre to make the necessary changes for you.

2. Application

This can occur if “old” data is still being held on your device.  Clearing your browser cache, where temporary data is held,  should resolve the problem.

What to do on a PC:

  • On the top right hand corner of screen there are 3 vertical dots (⋮). Click it.
  • Select More tools, then Clear browsing data
  • A screen will open. Click on the tick box 1)Cookies and Other data, and 2) Cached images and files. Do not tick Clear browsing history. Click Clear data.
  • Close the page and open again, login and you should see the Application Page.

What to do on an Android device:

  • Open the Chrome browser and tap the Menu button ().If you don’t see this, you may need to pull down on the page.
  • Tap Settings in the menu that appears.On smaller phones, you may have to scroll the menu down to see it.
  • Tap Privacy in the AdvancedThis will open a new menu.
  • Scroll down and tap Clear Browsing Data.This button is at the bottom of the Privacy menu.
  • Ensure that Cache and Cookies, Site data are checked and then tap Clear. This will delete the cache for Google Chrome.
Categories: 2. Application, 6. General

No. Each time you make a selection or fill in a box, your selection is stored as soon as you move to the next.

Categories: 2. Application, 6. General

You will not be disadvantaged by whether you make your application early or late in the process. The allocation algorithm will only be run after the application process closes.

Categories: 2. Application, 6. General

6. General

If you are employed at public institutions like Hospitals and clinics, are released by the head of Pharmaceutical Services(HOPS) at various provinces after completion of 365 days and a favorable report from the facility manager/CEO of the Hospital or District.

If you are employed at Community Pharmacies (CCMDD) or other partners who are seconded by the National Department of Health, you download the following form: (CSP_Release_letter_template_2019). The form must be completed by the manager/owner of the pharmacy and sent with the required documents, as per the letter template. This can be done 30 days before release date; however, the date of release can only be on the day the CSP was registered with the SAPC. The documents should be e-mailed to Mandi Bhembe at: BhembM@health.gov.za

Please note: For foreign applicants, an endorsement letter from Foreign Workforce indicating where the candidate will be working going forward must be submitted with the release letter. This is required by the SAPC for them to affect the release.

To obtain an endorsement letter, Foreign workforce requires a proof of placement signed by the Director General of the National Department of Health along with the Contract of employment from the facility. These should be e-mailed to Miyelani Malungan at: malunm@health.gov.za.

Category: 6. General

You are advised to contact your relevant professional council who will be able to assist in  this regard

Category: 6. General

This can occur if “old” data is still being held on your device.  Clearing your browser cache, where temporary data is held,  should resolve the problem.

What to do on a PC:

  • On the top right hand corner of screen there are 3 vertical dots (⋮). Click it.
  • Select More tools, then Clear browsing data
  • A screen will open. Click on the tick box 1)Cookies and Other data, and 2) Cached images and files. Do not tick Clear browsing history. Click Clear data.
  • Close the page and open again, login and you should see the Application Page.

What to do on an Android device:

  • Open the Chrome browser and tap the Menu button ().If you don’t see this, you may need to pull down on the page.
  • Tap Settings in the menu that appears.On smaller phones, you may have to scroll the menu down to see it.
  • Tap Privacy in the AdvancedThis will open a new menu.
  • Scroll down and tap Clear Browsing Data.This button is at the bottom of the Privacy menu.
  • Ensure that Cache and Cookies, Site data are checked and then tap Clear. This will delete the cache for Google Chrome.
Categories: 2. Application, 6. General

This is a generic User registration form that is not only applicable to Interns and Community service applicants but also to Provincial and National users. If you are a Intern the answer would be “Student”. If you are a Intern and Applying for Community Service the answer would be the Provincial Department that is currently employing you ie. “Gauteng Department of Health”.

If you already filled any other information in this text, do not worry we will rectify this as it is a required field used for Provincial and National users.

No. Each time you make a selection or fill in a box, your selection is stored as soon as you move to the next.

Categories: 2. Application, 6. General

You will not be disadvantaged by whether you make your application early or late in the process. The allocation algorithm will only be run after the application process closes.

Categories: 2. Application, 6. General

On the ICSP Info website, under the contact us section, you can raise a ticket with the Call Centre to make the necessary changes for you.

The first line of contact with the Call Centre should be via email or by logging a ticket on the system.  Calls to the Call Centre at 087 012 5082 are the last line of contact and must be accompanied with a case reference number.

NB: The Call Centre is only operational between 08h00 – 16h00, from Monday to Friday. To ensure that all support calls are tracked and receiving the necessary priority it is essential to have a case reference number (ticket number).  Calls directly to Departmental staff or call centre personnel is not logged and will not be receiving attention.

Category: 6. General

No. All communication concerning internship and community service placements should be chanelled through the Call Centre. This ensures that there is a documented trail or official record of all discussions regarding your issue.

There is a 3 step process to resolving your allocation problems:

1) Your raise a ticket number, and if the Call Centre official is unable to resolve your query a case is opened.

2) Your case is discussed by a senior official and the outcome communicated to you via the Call Centre.

3) For more complex cases, an appointment is made to meet with a senior official to resolve your case.

You will note that there is no provision for an applicant to elect to visit the National Department of Health and demand to see an official unless they have an appointment that has been confirmed by the Call Centre.

Meetings with applicants are structured so as not to disrupt the day to day administrative processes and ultimately impact on the ability to complete allocations on time.

Category: 6. General

If you request an email and it is not received as quickly as expected, the delay can be caused by a bottleneck in a number of places, including where servers are swamped with large volumes of mails. We encourage the applicant to be patient, since immediately submitting a new request will simply make the blockage worse.
If after 4 hours you still have not received an email, please try the process again, making sure that you enter the correct details.

Category: 6. General

Haven't found what you are looking for?

If you still have questions about your internship or community service programme and/or ICSP Online, feel free to log a ticket with us, or give a call to our friendly User Support Agents between 08:00 and 16:00 on +27 87 012 5082

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